1. Who we are
Kaldrune is an online video game developed by MRSTECH. The service (the kaldrune.com website, the kaldrune.shop store, the game client and servers) is provided by:
- Company: KAL INTERNATIONAL HOLDING LTD
- Address: [a completar]
- VAT no.: [a completar]
- Contact: [email protected]
2. The game is in development
Kaldrune is under active development (pre-alpha/alpha). Content, balance, characters and progress may change or be reset without notice, and the service may be suspended for maintenance, updates or technical issues. We do not guarantee continuity or availability of the service at this stage.
3. Accounts
- You need an account (username and password) to play. You are responsible for keeping your credentials safe and for anything done with your account.
- Accounts are personal and may not be transferred, sold or shared.
- You must be at least 14 years old, or have the consent of a parent or guardian, to create an account.
4. Code of conduct
Using third-party programs that alter the game, exploiting bugs instead of reporting them, attacking the servers, harassing other players or posting unlawful content is forbidden. If you break these rules we may suspend or close your account, with no refund for content already delivered.
5. Founder packs
- kaldrune.shop sells Founder packs: digital content (Founder rank and in-game currency) delivered to the account you are logged in with when you buy.
- Prices include applicable taxes. Payments are processed by Stripe; we never store your card details.
- Purchased content is a personal licence to use it inside the game: it has no monetary value, cannot be exchanged for money and cannot be transferred outside the game.
- The changes described in section 2 may also affect how purchased content works; your Founder rank stays tied to your account.
6. Right of withdrawal and refunds
For digital content not supplied on a tangible medium, the 14-day right of withdrawal (EU Directive 2011/83/EU, art. 16(m)) is lost once delivery starts with your express consent and your acknowledgement that you lose that right: we ask for this consent at checkout, and the content is delivered to your account right after payment.
Once delivered, purchases are therefore not refundable, except where the law requires it (for example content not delivered or not as described). If your payment succeeds but the content has not arrived within 24 hours, write to [email protected]: we will check and either deliver it or refund you.
A chargeback opened without contacting us first leads to the removal of the delivered content.
7. Intellectual property
The game, the Kaldrune name, artwork, text and sound belong to MRSTECH or their respective owners. We grant you a personal, non-exclusive, revocable licence to use the client for the sole purpose of playing.
8. Liability
To the extent permitted by law, we are not liable for indirect damages, loss of game data or service interruptions caused by the development stage or by events beyond our control. Your mandatory consumer rights are not affected.
9. Changes and governing law
We may update these terms; significant changes will be announced on the website. Italian law applies; consumers keep the protection of the courts and mandatory laws of their country of residence. You may also use the EU Online Dispute Resolution platform.